What information do we collect? How do we use it?
When you order CARFAX Vehicle History Reports on carfaxonline.com, you will be asked to enter the User ID and password that were provided to you by CARFAX. This information allows us to process your request and deliver your reports to you. You also have the option to save your User ID and password, by checking the box on the login screen. This information will be securely stored in a cookie. Saving your ID and password eliminates the need to log in each time you return to carfaxonline.com.
For each CARFAX Vehicle History Report you request, you will also enter the Vehicle Identification Number (VIN). This is the unique 17-character identification number that is used to search our database for information about the vehicle's history.
We also track user traffic patterns to uncover ways in which we can improve the site and make it easier to use. We do not track what individual users read, but rather how many customers look at each page.
We also, of course, actively collect vehicle information from state and federal authorities and others in order to provide the CARFAX service. We do not seek any personally identifiable information -- such as the name, address or phone number of a vehicle owner -- in conjunction with this collection effort. If any such information is provided in conjunction with the vehicle information, CARFAX does not sell, trade, rent or otherwise transfer that information to anyone.
CARFAX may use dealer-reported information from the CARFAX Hot Listings Inventory Manager as part of a vehicle's permanent history. CARFAX may include this dealer-reported information in the CARFAX database, and present this information on CARFAX Vehicle History Reports offered to consumers and dealers.
How does CARFAX protect customer information?
All information that you provide to CARFAX is fully protected against access by unauthorized parties.
What about Cookies?
Will CARFAX disclose the information it collects to outside parties?
CARFAX does not sell, trade, rent, or otherwise transfer your personal information to others. CARFAX may release customer information when necessary to comply with state and federal laws.
We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers, or other third-parties for research purposes. We never share information about specific individuals or customers with any third party.
Please note, the carfaxonline.com web site may contain links to other web sites. CARFAX is not responsible for the privacy practices or the content of these Web sites.
How does CARFAX allow customers to update or change the information it collects?
You may update or change the information pertaining to your account by contacting your CARFAX account manager. To contact us with questions about our services or our products, please visit http://carfaxonline.custhelp.com .
CARFAX came through for me. The car was just as advertised. I'd recommend CARFAX to anyone buying a car over the internet.